This policy explains how returns, replacements and refunds work at PosGear. It sits alongside your rights under the Oman Consumer Protection Law, which it does not limit. Our standard remedy for a problem is a fast replacement.
Faulty or dead-on-arrival — within 15 days. If an item is faulty or fails on arrival, tell us within 15 days. After a quick WhatsApp diagnostic we arrange a swap-first replacement at no cost to you, including collection of the faulty unit.
Change of mind. A change-of-mind return is accepted only if the item is unopened, with the manufacturer’s seal intact, in its original packaging with all accessories, and reported within 3 days of delivery. Return shipping is at your cost and a 15% restocking fee applies. Once a product has been opened or used, it is not eligible for a change-of-mind return or refund — only a manufacturer-warranty claim if it later develops a fault.
Not returnable. Opened consumables (rolls, labels, ribbons), custom-configured items, and items damaged by misuse, liquid, power surge, tampered seals or third-party repair.
How to return. WhatsApp us your order number with a short photo or video of the issue. We send a return label or arrange an Aramex collection.
Refunds. We resolve faulty items by replacement. A refund is issued only where a faulty item cannot be repaired or replaced — as required by the Oman Consumer Protection Law — or where we have accepted an eligible unopened change-of-mind return. Approved refunds go to your original Thawani payment method, normally within 7–14 business days of us receiving and inspecting the item, with the 5% VAT refunded together with the product amount.
After 15 days. Manufacturing faults are covered by the manufacturer’s warranty — see our Warranty Policy.
Contact: WhatsApp +968 7670 5883 · posgear@kaysit.com.